Got questions?

You can book up to 7 days in advance. Subscribers with active plans have their recurring trips auto-booked.

Same-day bookings close 30 minutes before the listed departure time. We recommend booking the night before to guarantee your preferred seat on popular routes.

QuickLyft uses named stops — fixed, recognisable locations along each route (junctions, landmarks, market entrances). You walk to the stop. The driver stays on the published route rather than coming to your gate.

When you book, you select the stop nearest to you from the route's stop list. You'll see the stop on a map in the app, and the driver's ETA updates live as they approach.

This model is what makes QuickLyft reliable — drivers aren't making detours, which means departure times are predictable.

QuickLyft has four rider-facing quality badges, set by your vehicle’s quality:

• Basic — approved and road-ready. Every car starts here at sign-up.
• Standard — a solid, well-kept everyday car.
• Comfort — newer, with higher interior standards.
• Select — top of the platform: spacious, immaculate, well-serviced.

A car climbs from Basic by passing an inspection. Whatever the badge, vehicles over 20 years old are not accepted. Intercity routes are Comfort and Select only.

Cancellation policy:

• More than 2 hours before departure: full refund
• 30 minutes to 2 hours before departure: 50% refund
• Under 30 minutes, or a no-show: no refund — the seat is forfeited to the driver

Rescheduling is treated as a cancellation of the original booking and a new booking. No rescheduling fee if done more than 2 hours in advance.

If the driver cancels, you receive a full refund plus GH₵5 in RideCash automatically.

Book one trip at a time, or buy a pass for your route — the longer the pass, the bigger the saving per trip:

• One-time booking: Book and pay per trip. No commitment. Standard fare.
• Weekly Pass: 5 rides over 7 days. Save 5% vs booking one-by-one.
• Bi-Weekly Pass: 10 rides over 14 days. Save 10%.
• Monthly Pass: 22 rides over 30 days. Save 20%.

Rides deduct from your pass automatically — your seat is reserved each day with no rebooking. Manage your pass from the Passes screen in the app.

If your driver does not show and the trip doesn't happen, it is classified as a driver no-show.

Automatic actions:

• Full fare refund, plus priority rebooking on the next departure on your route
• GH₵5 in RideCash added to your wallet
• Driver's account flagged — repeat no-shows lead to suspension

In the app, tap "Driver hasn't arrived" to trigger the process and get assistance finding alternative transport.

Yes. Each seat is booked separately — you and your friend both book the same route and time. The driver's vehicle typically has 2–4 available seats per trip.

A "group booking" feature — where you book and pay for multiple seats at once — is planned for Q3 2026.

After every trip, the app prompts you to rate your driver (1–5 stars) and optionally leave a comment. This takes under 10 seconds.

Ratings are anonymous to the driver. Drivers below 4.5 stars enter a review process. Drivers below 4.0 after 50 trips are suspended.

You can also report specific issues (late arrival, unsafe driving, inappropriate conduct) separately from the star rating.

Intercity trips are Comfort and Select only. Accra ↔ Kumasi is a multi-hour motorway journey — we hold intercity vehicles to a stricter age and condition bar than a 20-minute city commute.

• Comfort — saloons and SUVs under 7 years old.
• Select — SUVs and crossovers under 5 years old, leather seats, quiet cabin.

Every driver, regardless of tier, still passes the same Ghana Card verification, DVLA licence check, and police clearance.

Yes. The standard rider cancellation policy applies (full refund 2+ hours before, 50% refund from 30 minutes to 2 hours before, no refund under 30 minutes or on a no-show). Payment protection, driver no-show protection, SOS, and live trip sharing all work exactly the same on an Accra ↔ Kumasi trip as on a Madina → 37 trip.

Fares are platform-set per route per tier. Higher than a city commute because the trip is longer and the driver commits to a multi-hour journey — but the mechanism is identical: platform-set per route and tier, no surge.

Earnings depend on your route, vehicle tier, and number of trips per week. A realistic example on the Madina → 37 Military route:

• Fare per seat: GH₵18 (Comfort tier)
• 4 riders × GH₵18 = GH₵72 gross per trip
• Your 88% = GH₵63.36 per trip
• 2 trips/day (AM + PM return): GH₵126.72/day
• 22 working days: GH₵2,788+/month

This is on top of your regular commute — you're already making the journey. Every additional seat is pure income on a trip you'd make anyway.

Drivers who complete onboarding before launch day (August 1, 2026) receive:

• Zero commission for your first 30 days — keep 100% of every fare
• Priority route assignment on launch routes
• Early Driver badge on your profile (visible to riders)
• QuickLyft window sticker and driver welcome kit

After the early period, the standard split is 88% to you, 12% to QuickLyft — Ghana's highest driver commission.

Drive with QuickLyft →

A vehicle inspection is how a driver climbs from Basic to a higher badge — and earns more. A driver books a hands-on safety check at a QuickLyft centre, where a trained agent goes over brakes, lights, tyres, seatbelts and the rest. It’s pass-or-fail on safety: a car that fails can’t carry riders until it’s fixed and re-inspected.

Once safety passes, the car is graded on comfort and presentation, setting its rider-facing badge (Select, Comfort, Standard, or Basic). Every approved car starts at Basic; inspection is how you climb. Vehicles that pass receive a QuickLyft Certified sticker.

We give you a detailed report so you can fix any gaps before resubmitting.

Your earnings are released to your QuickLyft wallet when each trip is confirmed complete at the destination. From your wallet, you can:

• Withdraw to Mobile Money (timing depends on mobile money provider limits and uptime; most payouts complete quickly)
• Withdraw to a Ghanaian bank account (1–2 business days)

A weekly earnings summary with trip breakdown is sent to your phone every Monday. No hidden deductions — you see exactly what each trip earned and what was withdrawn.

We understand that emergencies happen. You can cancel up to 2 hours before departure with no penalty — riders are notified and refunded.

Cancelling with less than 2 hours notice triggers a driver penalty point. Three penalty points in a 60-day period results in a temporary suspension and review.

Emergency cancellations (illness, accident) can be appealed to the driver support team within 24 hours — legitimate emergencies are handled case by case.

This is your responsibility to verify with your insurer before driving on QuickLyft: many standard private car policies in Ghana do not cover commercial use (carrying paying passengers).

Insurance status is covered during driver onboarding — you will know exactly what coverage applies before your first trip.

After every trip, riders rate their driver 1–5 stars. Your overall rating is a rolling average of your last 50 ratings.

• 4.7+ — Excellent. Priority placement in search results.
• 4.5–4.69 — Good standing. No restrictions.
• 4.0–4.49 — Review triggered. Support team reaches out.
• Below 4.0 after 50 trips — Account suspended pending investigation.

You can see your full trip-by-trip rating history in the app. Ratings from verified abusive riders can be disputed and removed from your average.

The SOS button is always visible during an active trip. Press and hold for 2 seconds to activate (no confirmation dialog — in an emergency, you shouldn't need to navigate menus).

Activating SOS immediately:

• Sends your live location + driver name and plate to up to 3 pre-set emergency contacts via SMS (no app needed on their end)
• Notifies the QuickLyft safety team
• Flags the driver's account
• Triggers a call from our safety team within 90 seconds

If our safety team confirms a genuine safety incident on your trip, your fare is refunded in full to RideCash automatically — no request needed.

Your trip is booked to a fixed route with published stops, so you know the path before you travel. Real driving still happens, though — a driver may reroute around traffic, a closed road, or an agreed shortcut, and that is normal.

QuickLyft does not police your trip or fire automatic “off-route” alarms — in practice they raise far more false alarms than real problems. If anything about your trip ever feels wrong, the in-app SOS button is one tap away: it alerts our safety team and shares your live location with your emergency contacts immediately.

Yes. At any point during a trip, tap "Share My Ride" to send a live tracking link via WhatsApp or SMS. The recipient sees your live position on a map, your driver's name and plate number, and your estimated arrival time — without needing the QuickLyft app.

For Women-Only bookings, trip sharing is automatically activated and sent to your first emergency contact at the start of every trip.

Our safety team aims to complete an initial review of every report within 24 hours on business days. Serious incidents are prioritised for faster triage where contact details and duty coverage allow.

The process:

• Driver account suspended pending investigation
• Trip location data pulled and reviewed
• Driver contacted for their account
• If substantiated: permanent ban, DVLA notification, and police referral where applicable

You'll receive a written update on the outcome within 5 business days. All reports are confidential — your identity is not shared with the driver.

Every car carries a rider-facing quality badge. A car starts at Basic from its registration; a passed safety inspection grades it on comfort and presentation into a higher tier:

• Select — top of the platform
• Comfort — newer car, higher interior standards
• Standard — solid everyday vehicle
• Basic — approved and road-ready

Inspected vehicles display a QuickLyft Certified sticker. You can see a driver’s badge in their profile before every trip.

At launch, QuickLyft accepts:

• Mobile Money — the app shows the networks you can pay with
• RideCash (from refunds, promotions, or preloading your wallet)

Debit/credit card payments are planned for Q3 2026. Cash is not accepted — all fares must be pre-paid through the app.

RideCash is your QuickLyft wallet. Your GH₵30 early-bird rider credit lands there, refunds and credits go straight back there, and you can preload it from Mobile Money so paying for a ride takes one tap — no checkout on a busy morning.

Prefer to pay per trip? Mobile Money at booking always works too.

When you pay for a trip, your money is protected: you only pay for a trip that actually happens, and if it doesn't, you're refunded.

• Trip complete: 88% released to driver, 12% to QuickLyft
• Driver no-show: full refund + GH₵5 RideCash + priority rebooking
• You cancel (2+ hrs before): 100% refund
• You cancel (30 min–2 hrs before): 50% refund
• You cancel (under 30 min) or no-show: No refund — fare forfeited to the driver

The driver cannot access your payment until the trip is confirmed complete. This protects you from paying for a trip that didn't happen.

Most refunds are processed automatically — for driver no-shows and confirmed safety incidents, you don't need to request anything.

For cancellation refunds within policy: cancel in the app, and the refund lands in your RideCash wallet instantly — no waiting on a bank or mobile-money reversal, ready to spend on your next booking.

For disputed refunds (e.g. you believe you're entitled to a refund the system didn't auto-trigger): submit a dispute in-app within 48 hours of the trip, and our team will review it and get back to you.

Confirmed seat before you leave home. Platform-set fare. 88% to drivers. No surge — ever. That is what QuickLyft delivers on named commuter routes.

Trotro is a different category with different trade-offs — QuickLyft is not competing on trotro pricing. Against on-demand apps such as Bolt or Uber, QuickLyft is scheduled rather than hailed: you book ahead on a fixed route, your seat is locked in before you step outside, and the fare cannot surge at peak hours.

The right comparison is total commute certainty: confirmed seat, route consistency, and protected payment before you leave home.

No. The fare you see at booking is the total amount you pay. There are no booking fees, no service charges, no tipping prompts, and no dynamic pricing.

Subscription plans include a small monthly admin fee (baked into the listed subscription price — you see the final number, not fare × trips + fee).

Mobile Money transaction fees (charged by your mobile-money provider, not QuickLyft) may apply depending on your mobile money plan — typically GH₵0.00–0.50 per transaction.